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FAQ’s

If you’re thinking of working with us, we have provided some of the most common enquiries we get, including those about our services, which may help determine if we’re a good fit for you and your project.

General

Where are you based?

We are based in London, UK. We have an office in central London, although some of our team members choose to work remotely some days.

What industries do you work with?

We have an impressive portfolio of work we’ve amassed for clients across several industries including finance, health, services, law, pets and many more.

What budgets do you work with?

Our costs are as bespoke as our clients’ projects and the scope of work, which can vary greatly. Therefore we do not provide set prices for our services. As a potential client we are delighted that you are considering us for taking your business onto the next level and we would love you to get in touch for a friendly chat about your requirements, then we’d be able to provide you with a quote.

Do I need to provide you with a brief?

Ideally you will come to us knowing exactly what your requirements are and we ask you to provide a document outlining this. However, a brief is not 100% required as long as we have a rough idea of what you want.

How do I pay for your services?

We take all payment via bank transfer or Square and ask for a deposit before any work is started. See our terms for more.

How soon can you start work on my project?

Timescales can vary but there is a process at the start of every project we take on. The start of the project involves working with you to discuss your requirements and goals, coming to mutual agreements, gathering data as well as general onboarding such as project management and project schedule. We ensure all parties are aligned and project proposals and contracts are signed and deposit is paid up before the project commences. After this we can start work from around two weeks.

Can I pay the total cost of the work upfront?

You can although the large majority of our clients pay a deposit.

Is it possible to see you about my project in person?

Yes, absolutely! We actually encourage face to face meetings. You are welcome to visit our office between the hours of 9am to 5pm during week days and our details can be found here. Alternatively if you are based in London, we may be able to work out a meeting with our core team members outside our office. Get in touch to see if we can work something out.

My budget is small, can you still work with me?

We never flatly turn down a potential client unless we’re too far apart in terms of costs. However we’re of the mindset where we are interested in clients who share the same vision as us. If you appreciate the way we work and believe you can get on board with that, then we’ll be delighted to work out a budget with you.

What size businesses do you work with?

The companies we’ve worked with up until now have been all sizes, from small ‘one-man bands’ to large and established organisations with many departments.

What times are you available for contacting?

We are contactable by phone from 9am to 5pm during week days but you are welcome to send us an email anytime and we’ll get back to you the next working day.

What is a proposal?

A proposal is a document that outlines in detail your project’s requirements. Find out more here.

Do you work with start up businesses?

Yes. Many of our clients have been start ups who’s businesses have taken off and are thriving. See our best and most recent work here.

Do you work with clients internationally?

Yes we do indeed. We have clients all over the world. We use a variety of applications including Zoom and Skype to communicate seamlessly with no matter where they are based.

Services

Web design and development

SEO

Branding

Graphic design

Paid advertising

Digital marketing

Content writing

Web design and development

Generally speaking, most of our enquiries are about websites so we’re certain that you’ll find your most important questions answered here.

Do you create one-page websites or landing pages?

Yes, we work with all size and complexities of web design and development projects. We offer high-conversion landing pages and funnels that look amazing paying special attention to UI/UX design. Learn more about our web design here.

Do you provide website copy?

We can write copy for your website however this is a separate service which will be factored into the overall cost of your website project. Our highly skilled content writers can produce compelling copy for every aspect of your branding requirements which you can learn more about here.

How long does a website take to build?

Every project is vastly different and it really depends on the complexity of the design and the content but a website of average size (5 pages) may take around 4 weeks to build. This excludes the time it takes to complete the planning stages which can take a week or more.

Do you provide hosting?

As part of your project we will connect you with the most reliable and secure hosting companies we use for ourselves and all our clients.

What does my website come with?

At hand over we’ll provide you with your own account where you’ll be able to manage and access your website, powerful security, private web space to ensure speed and reliable hosting. We’ll also provide you with a document outlining how to safely edit your website.

What does a bespoke website mean?

None of our bespoke websites are built using out of the box solutions such as templates, that make websites all look like clones of one another. Many of our clients want something that looks and feels different and reflects their brand. We build websites that don’t simply take into account your business’s needs but are also on-brand, unique and built to your specifications-and bespoke to you.

Have you created any E-commerce websites?

Yes we have completed many E-commerce projects. Let our work speak for itself-check our projects out here. More information on our E-commerce websites can be found here.

Do you use templates?

The only templates we use are ones we’ve built specifically for your project. We never use generic solutions for any of our clients.

I don't have a large budget, can we still work together on my web design project?

We never flatly turn down a potential client unless we’re too far apart in terms of costs. However we’re of the mindset where we are interested in clients who share the same vision as us. If you appreciate the way we work and believe you can get on board with that, then we’ll be delighted to work out a budget with you.

I want a large website of 30 pages or more, is that possible?

Yes absolutely. We’ve created many websites of all different sizes.

How much do you charge for a website?

Our web design and development pricing can be found here. All prices quoted on the website are guidelines only. Please get in touch so we can discuss your needs and give you a bespoke quote.

I want something quite unique..can you help me?

Yes! We pride ourselves on turning out beautiful and impressive work for our website projects.

I work in 'x' industry..can you create a website for me?

Most definitely. We have client relationships who work in a wide variety of industries.

Do you redesign websites?

Yes we can and do.

Do you use WordPress?

We’re WordPress developers and each and every website we create is built on this platform with the exception of E-commerce websites, which are built on the Shopify platform. Read more about our bespoke WordPress web solutions here.

Can you build a website using any platform?

We choose to solely use WordPress now.

Are your websites built using coding languages?

Yes. Our team has talented and skilled developers who work with some of the most popular programming languages to turn out stunning websites.

Do you offer help after the website is launched?

We offer free support for 30 days after your website is launched.

Can I edit the website myself?

Yes absolutely. Our clients are also given guidance on how to edit their websites.

Is ongoing website maintanance free of charge?

For any maintanance required after the 30 days free support is up, we charge for our time on an hourly basis of £75.

SEO

Do I need SEO for my website?

The short answer is yes. SEO is very important for ensuring your website is visible on the top of the search engine pages such as Google. Learn more here.

Is SEO an ongoing cost?

We offer our SEO services of different complexities as a one-off cost. However, hundreds of thousands of businesses are fighting to get a place on the first page of Google every day. As such it’s a highly competitive game requiring a well-thought out and dynamic strategy and consistent efforts. Therefore, for best results, we work with clients on a retainer basis for long term SEO success.

Can you get my business to the top of Google?

No agency can promise that coveted top spot however your chances of getting there are massively improved with an excellent long term strategy put together by those who are highly experienced in the business.

Is SEO expensive? I don't have a large budget for it.

Our SEO services are suitable for all budgets. Get in touch for a quote.

Will my website get to the first page of Google without SEO?

The short answer is unlikely. For a website to rank highly organically i.e. without the use of Google Ads it needs to have been heavily promoted and visibility becomes more difficult the more competitive your industry is. The good news is that even a basic SEO strategy can greatly improve your rankings. 

How long will it take to get to the first page of Google?

Again this is dependent on how competitive your industry is, how new your website is and whether or not you’ve had a previous SEO strategy. For new websites you can expect to wait a minimum 6 months and for established ones it can take around half the time. We’ve fostered results for our clients that take as little as a month to rank highly on Google for competitive keywords. 

If I don't continue with an SEO strategy, will I my website's ranking go down?

Yes and this is because of the consistent competition from neighbouring businesses ranking for the same keywords. This is why we recommend having an ongoing long term strategy in place.

I use PPC so why do I need to pay for SEO?

Although it takes longer, having your website rank organically delivers long term results in online visibility, consumer acquisition and works out as far less expensive than paid advertising. At Green Kinkajou we recommend having both strategies in place as they both will positively impact your website’s overall performance. 

How long does it take to see results from my SEO project?

With our winning SEO strategies, around 6 to 12 is needed for your new website to build it’s presence organically after which you’ll begin to see an influx of traffic and around half the time for your existing website.

Do I need to sign a contract?

You’ll need to sign a project proposal detailing the work we intend to do for you, as with all the services we offer as well as an SEO contract. However, as we believe in the quality of our SEO, we’ll provide you with a rolling contract so you are not tied into a lengthy committment and are free to leave at any time, should you wish.

Branding

How much does branding cost?

Unfortunately we cannot provide a set cost for branding as every project is vastly different with varying amounts of complexity. We suggest getting in touch with us and letting us know your requirements for a bespoke quote.

Why should I choose Green Kinkajou for my branding project?

When our clients come to us for their branding project they benefit from the solid experience, talent and skills of our team, which are blended together to craft brands that tell a story and make a powerful impression on target audiences. Visit our branding page to learn more.

What are brand guidelines?

Your brand guidelines are given to you in a manual which details everything about your brand, including strategies you and your team need to implement for success, and it’s own unique identity such as tone of voice and visuals.

What is involved in branding?

We undertake thorough research of your industry and target audiences as a starting point to create winning strategies while our creative team craft out the ideal brand identity, with a compelling tone of voice and stunning visuals, to match your business. 

I already have an established brand, can you still help?

Yes absolutely! We have reworked existing brands for many of our clients with winning results some of which you can check out here.

Graphic design

What graphic design services do you offer?

Our talented designers are able to craft out a variety of beautiful and bespoke unique graphics that makes brands stand out from the crowd, including digital and printed media, which you can check out here.

Is Green Kinkajou experienced with PPC?

We’ve been delivering industry leading PPC results for our clients for over two decades, harnessing the power of our most creative and passionate experts to analyse data and transform it into actionable results. We use our skills to put together a winning strategy to maximise ROI.

What types of paid advertising services do you offer?

We are experienced in PPC (Google Ads) and Paid Social across all platforms. See here to learn more about what we can do for you.

What is the difference between PPC and Google Ads?

PPC is a digital advertising model where client’s pay each time a user clicks on their ad. Google Ads (formerly Google AdWords) is simply a platform by where it allows clients to run their PPC campaigns.

How long until I see results from PPC?

Although dependent on your goals, your market and amount of competition and your product or service, you can expect an increase of interested parties on your website in a short amount of time. Our PPC campaigns are always bespoke and focus on maximum return on investment.

Where can PPC ads appear?

The most commonly known placement of PPC ads is within the search results pages usually at the top or bottom. They can also appear on any websites that hosts Google Ads such as YouTube videos. You can choose where your ads will appear.

How much is a PPC ad campaign run by Green Kinkajou?

We do not have any set prices for PPC or any form of paid advertising, however, we base our fees on your specific goals, how competitive your industry is as well as the popularity of your chosen keywords. For the level of expertise we bring to setting up and running your winning campaign, our fees are highly competitive and fair.

What if my PPC campaign is unsuccessful?

We use our proven data-driven strategies to make adjustments where needed to ensure results are delivered consistently for your campaign and your goals are being met.

How much do I need to spend on the ad budget?

The size of advertising budget is down to you and it can be as big and as small as you want. Remember though, that budget directly impacts your campaign’s results. Depending on your industry, we suggest £1,000 minimum ad spend per month. We’d be more than happy to advise you about budget based on your business and needs.

Can I track the performance of my PPC campaign?

We provide our clients with regular, comprehensive and detailed reports on their campaign’s performance so you are always kept appraised.

Do I need to sign a contract?

You’ll need to sign a project proposal detailing the work we intend to do for you, as with all the services we offer as well as an PPC contract. However, as we believe in the quality of our PPC, we’ll provide you with a rolling contract so you are not tied into a lengthy committment and are free to leave at any time, should you wish.

Digital marketing

How much do you charge for social media management?

Unfortunately we don’t have set prices for social media management. We suggest getting in touch for a friendly chat and once we understand your requirements, we’ll be able to give you a bespoke quote.

What services are included in your digital marketing strategy?

We put together strategies that bring market visibility to your brand, pulling out all the stops to convert your audience into paying customers. We use data-driven insights to implement many avenues of promotion for success which you can learn more about here.

Content writing

Why is content writing important for your business?

You need an excellent way of conveying to your customers that you are the answer to their problems and that your business is a source of knowledge and experience in your industry. A compelling, persuasive and clever way with words is therefore essential across all dimensions of a digital marketing strategy, which professionally created content writing will deliver. Learn more about our expert content writing services here.

What industries have you written for?

We’ve written for vastly different industries including financial, law, food, consulting, media and many more.

Useful insights.

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Specialists in digital marketing.

Promoting your business correctly gets you in front of the right people who will become your clients and customers, thus, bringing money through your doors. We cover all bases.

Ambitious clients come to us from a many different industries who’s businesses are successful. When they collaborate with us we design and implement highly creative strategies and tactics to help their businesses grow and adapt in an ever more competitive world.

Let’s start your project together, today.

We’d love to have a friendly, informal chat. Get in touch.

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